Through ISO 9001 Consultants – ISO 9001 on the selection and use of consultants FAQ
1. What is the use of the benefits of ISO 9001 consultants?
Companies hire consultants for different reasons. They may not have the expertise, time, experience, or objective, without external assistance, the implementation of the quality management system development. A quality management system (QMS) Consultant will:
Can make up the gap between knowledge and resources;
Add to your experience and insight quality management system project
Greatly speed up your certification success, to prevent the development and implementation of quality management system of any serious problems.
Fast track the development process to effectively plan, manage and organize access to support and ensure that adequate resources.
Organize and promote the deployment of the project to avoid or solve problems.
Save time and money by developing an effective quality management system is to achieve benefits, so early in your quality management system project faster return on investment.
Remember, this is better for you under the guidance of a consultant and professional know-how, on the development. This will ensure that the quality management system to maintain ownership of the organization.
2. What services will be a quality management system to provide consultancy?
A qualified consultant should be able to plan, organize and promote the project activities, quality management system, quality management system standards explain how to apply to your organization, help you identify and document application process, process improvement recommendations, the introduction of the benchmark approach customized on-site training, teaching function at all levels in your organization to conduct internal audit. He / she can help you develop an entire file, depending on your internal resources available to you.
3. What credentials should have a quality management system consultant?
You must be very careful check of the consultant's certificate. The standards listed below may be useful to make this assessment:
Education: When you are implementing a management system, you need a management consultant background. Good quality management system consultant should have a college education, preferably graduate degree. Management Science will be a bonus.
Training and professional development: the consultant holds (or has) Lead Auditor through the Religious Affairs Bureau / quality support and assurance, IRCA approved certification bodies or similar?
Him / her, such as automotive, environmental, aerospace, telecommunications, health and safety sector specific training and professional sectors,
His / her book, writing courses, published articles, speaking at the seminar conventions and quality, management quality management system web site, or presided over the group's management system?
Related professional certification and trade activities, which shows that a good investment consultant to improve their skills and experience.
Experience: At least 10 consultants in the industry and, more importantly, in your specific industry-related experience in a variety of experiences.
Personal characteristics: You need a good interpersonal and communication skills consultant, who is objective, practical, sensitive, tactful, and with staff in dealing with different levels of an organization flexibility.
Availability and access: consultant should be able to provide advice of the time (days), within your budget and time frame, and you have a reasonable need for easy access when necessary.
Fees: How a consultant cost? Daily prices and low interest rate changes do not necessarily get you the best results and long-term operating costs. Costs from different point of view – every day, every delivered (eg training courses); flat rate of projects; the project payback period, etc.
Please keep in mind, a good consultant will do things more effectively, helping you to develop is beginning to produce results more quickly and effective quality management system, saving you money. So, look forward to consultants from the overall results-oriented point of view.
4. Where can I find a good adviser?
There is no single comprehensive listing of sources or consultants, so try the following:
Going to be a Google or Yahoo local search.
Contact the certification body couple. They will usually offer to provide list of consultants in your area to avoid any conflict of interest.
Through referral customers, suppliers or other organizations or who use, and get their consultants to be happy touch.
Professional and trade associations, such as automated software quality
Leading companies such as the issue of quality management system on its Web site publishers to provide a consultant's annual directory.
Quality management; also had many good teachers to provide consultancy services.
Use more than 3 points from the credentials to assess the selected consultant. Please be sure to check the reference, or as a consultant to visit your organization and meet with you and key personnel. This will be a good way to size of the consultants.
5. Can get the request for proposals (request for proposals) by the International Organization for Standardization consultants to assist the selection process?
Select a 2-3 consultants and recommendations, asking them to list every candidate. Their proposal should include the delivery of services, consultancy and over what time frame the number of days; consulting and training methods; fees and expenses; liaison and reporting. This is consistent basis for their evaluation.
Your management team should evaluate the recommended steps to three standard definition of credentials. You wish to manage the team, participate in and support the selection decision, the consultant can be effective with your organization.
6. We need to have a signed agreement?
Clarify and confirm all details of the proposal. Any of the terms of negotiations, your satisfaction, including fees and expenses. Consultants are always eager to win new business. The final agreement signed by both parties. This is now legally binding and provide related products and specific terms of the contract, should promote the smooth and your adviser in the organizational relationship.
7. How should we manage the activities of consultants?
All of outsourcing, including expert consultants to manage ISO 9001. Ensure that the principal liaison and reporting requirements are clear and mutual understanding. Current and milestones / delivery of a consultant to do the review and ensure that any problems or misunderstandings in a timely manner to resolve.
8. How should we evaluate the performance of the consultants?
When the project is completed, by asking the following questions assess the performance of consultants:
Results of the project is acceptable and time?
With the objectives, deliverables?
Is the consultant to do the planning work? Without material change or delay the plan to follow?
Communication and were met with the reporting requirements?
Is the quality management system consultants to effectively transfer ownership of Wu Chunan staff?
The benefits of quality management system is clear from the beginning of quality management system to achieve?
Consulting costs within the budget?